Webinar FAQ

  1. How do I access live webinars?
  2. I forgot the password to my SAND account. How do I log in?
  3. I didn't receive any confirmation email after I registered?
  4. Once I log in, what do I do next?
  5. Will recordings of the episodes be available?
  6. For how long will recordings be available?
  7. What do I do if I want to ask a question?
  8. I didn't get to ask my question and now the episode is over. Is there any way for me to still ask?
  9. I see someone else instead of the presenter on the screen. What should I do?
  10. I see a bunch of participants on the screen in small boxes rather than the main speaker in a large box. How to I change this?
  11. What do I do once I am in the Webinar? What do the controls on the screen do?
  12. I loved this free Webinar, and I feel inspired to make a donation! How do I do that?
  13. I missed a webinar how can I watch the recording?
  14. How do I contact you for technical support?

How do I access live webinars?

First log in to your account (upper right corner button), then select Webinars from the Account dropdown menu:

Click on the desired webinar, select the "Modules" tab and click on "GO TO THE LOBBY:"

I forgot the password to my SAND account. How do I log in?

Click on "Log In" (upper right corner button). Then click on "Forgot?" next to "password". This will send you an email to re-set your password.

I didn't receive any confirmation email after I registered?

Please check your spam folder in your inbox to see if it was filtered there. If you still do not see one, please contact [email protected]

Once I log in, what do I do next?

Hover your mouse over the word "Account" in the upper right hand corner of the screen. Then select "Webinars" (or "Courses") from the dropdown menu that appears. Click on the webinar that you wish to access. Live episodes and recordings can be accessed from the "Modules" tab.

Will recordings of the episodes be available?

Yes, recordings will all be posted on our site within about two days of the live episode. Log into your SAND account and then select "Webinars" from the Account dropdown menu. Click on the webinar you wish to access, and view recordings from the "Modules" tab.

For how long will recordings be available?

Recordings will be available for at least one year following the day of the last episode.

What do I do if I want to ask a question?

You can either type your question into the chat box (best to type it only to the Hosts/Panelists rather than to Everyone), OR you can click on "Raise Hand" and wait for the panelist to call on you. When your name is called, unmute yourself and ask your question. (and then re-mute yourself when you are finished speaking).

I didn't get to ask my question and now the episode is over. Is there any way for me to still ask?

This will vary from panelist to panelist. Please consult your weekly reminder emails for instructions.

I see someone else instead of the presenter on the screen. What should I do?

Hover your mouse over the frame of the presenter, and you will see three little dots in the upper right hand corner of that frame. Select "Pin Video"

I see a bunch of participants on the screen in small boxes rather than the main speaker in a large box. How to I change this?

In the upper right hand corner of your screen, select "Speaker View" rather than "Gallery View"

What do I do once I am in the Webinar? What do the controls on the screen do? 

See this page for details on what everything means.

I loved this free Webinar, and I feel inspired to make a donation! How do I do that?

We welcome generous support from all who feel inspired! Navigate here and you can make your tax-deductable donation.

I missed a live webinar session. How can I watch the recording?

Log into your SAND account and then select "Webinars" from the Account dropdown menu. Click on the webinar you wish to access, and view recordings from the "Modules" tab.

How do I contact you for technical support?

Please address any login or technical issues to [email protected]